Privacy Policy

Welcome to our IPTV streaming service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our live TV, VOD, and on-demand streaming services. We are committed to full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and all other applicable international data protection laws.

By creating an account or using our IPTV platform, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our service immediately. For any questions, you can reach us at the contact details provided in Section 10.

We collect only the data necessary to deliver a high-quality IPTV streaming experience. Below is a transparent breakdown of every data category we process.

1.1 Personal Identification Data

When you register or contact our support team, you may provide:

• Full name — used for account verification and personalization
• Email address — used for account management, billing notifications, and customer support
• Phone number — used solely for expedited customer support when requested
• Billing information — processed securely through our PCI-DSS-compliant payment processor; we never store full card numbers

1.2 Technical & Usage Data

To optimize streaming quality and service performance, we automatically collect:

• IP address and approximate geographic location (country/region level)
• Device type, operating system, and browser or app version
• Streaming session data — buffer rates, playback quality, and connection speeds
• Feature interaction data — which channels, categories, or VOD content you access
• Time and duration of streaming sessions

1.3 Cookies & Tracking Technologies

Our platform uses first-party cookies and similar technologies to:

• Maintain your login session and preferences across visits
• Optimize adaptive bitrate streaming for your connection
• Detect and prevent fraudulent account access
• Measure platform performance using anonymized analytics

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect login persistence and streaming performance. For instructions on managing cookies, visit aboutcookies.org.

We process your personal data only where we have a lawful basis to do so under GDPR Article 6. We never sell your data to third-party advertisers.

Your data is used exclusively for the following purposes:

• Contract performance — to provision your IPTV subscription, process payments, and deliver the service you purchased
• Legitimate interests — to improve platform stability, diagnose technical issues, and protect against cybersecurity threats
• Legal compliance — to fulfill obligations under applicable law, including responding to valid law enforcement requests
• Consent — to send optional marketing communications (you may opt out at any time)
• Customer support — to resolve billing disputes, technical issues, and account queries efficiently

Your personal information is protected by enterprise-grade security infrastructure. We apply the principle of data minimization — retaining only what is necessary for as long as required.

3.1 Storage & International Transfers

Your data is stored on encrypted servers protected by AES-256 encryption at rest and TLS 1.3 encryption in transit. Our servers may be located in the United Kingdom, the European Union, or other jurisdictions that provide an adequate level of data protection as determined by the European Commission.

Where data is transferred outside the EEA, we rely on Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure your rights are protected. For more details on GDPR-compliant transfers, visit GDPR.eu.

3.2 Security Measures

We implement the following technical and organizational security controls:

• AES-256 encryption for all stored personal data
• TLS 1.3 encrypted connections for all data in transit
• Multi-factor authentication (MFA) available for all accounts
• 24/7 automated intrusion detection and DDoS protection
• Regular third-party penetration testing and vulnerability assessments
• Role-based access control — only authorized staff can access personal data

3.3 Data Retention

We retain your personal data only as long as necessary:

• Active account data — retained for the duration of your subscription plus 30 days
• Payment records — retained for 7 years to comply with financial regulations
• Support tickets and communications — retained for 2 years
• Technical/usage logs — anonymized and aggregated after 90 days

We do not sell, rent, or trade your personal data. Disclosure to third parties is strictly limited to the situations outlined below.

Your data may be shared only in the following circumstances:

• Payment processors — to complete secure billing transactions (e.g., Stripe, PayPal). These processors are PCI-DSS certified and contractually prohibited from using your data for any other purpose.
• Cloud infrastructure providers — to host and deliver our streaming service under strict data processing agreements
• Legal obligations — when required by a valid court order, subpoena, or applicable law
• Fraud prevention — to investigate and prevent account abuse, chargebacks, or security breaches
• Business transfers — in the event of a merger or acquisition, your data will remain subject to this Privacy Policy

We never share personally identifiable information with advertising networks, data brokers, or marketing platforms.

Depending on your location, you have significant rights over your personal data. We are committed to honoring these rights promptly and without undue barriers.

5.1 Rights Under GDPR (EEA & UK Users)

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — correct any inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten) — request deletion of your data where no legal obligation requires retention
• Right to Restriction — limit how we process your data in certain circumstances
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not make solely automated decisions with legal effects

5.2 Rights Under CCPA (California Residents)

• Right to Know — the categories and specific pieces of personal information we collect about you
• Right to Delete — request deletion of your personal information
• Right to Opt-Out — we do not sell personal information, so this right is inherently honored
• Right to Non-Discrimination — you will receive equal service and pricing regardless of exercising privacy rights

This section provides a detailed breakdown of the cookies we use, in compliance with the EU ePrivacy Directive and GDPR.

6.1 Cookie Categories

• Strictly Necessary Cookies — essential for login sessions, security, and core streaming functionality. These cannot be disabled.
• Performance & Analytics Cookies — help us understand usage patterns using anonymized data (e.g., page load times, buffering events). Requires consent.
• Functional Cookies — remember your preferences such as language, video quality, and content filters. Requires consent.
• Marketing Cookies — we do not use third-party advertising cookies.

6.2 Managing Your Cookie Preferences

You can update your cookie preferences at any time via the Cookie Settings panel available in your account dashboard, or by adjusting your browser settings. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Our IPTV platform may contain links to third-party websites or integrate third-party payment and analytics services. These third parties operate under their own privacy policies, which we encourage you to review before submitting any personal data to them.

We are not responsible for the privacy practices, content, or security of any external websites or services. The inclusion of a link on our platform does not constitute an endorsement of that third party's privacy practices.

Our IPTV streaming service is intended exclusively for individuals aged 18 and over. We do not knowingly collect, process, or store personal data from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at the address below.

Upon receiving a verified report, we will promptly delete all associated data from our systems within 72 hours.

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or service features. When we make material changes, we will:

• Publish the revised policy on this page with an updated effective date
• Send an email notification to all registered users at least 14 days before changes take effect
• Display a prominent banner on our website and app

We encourage you to review this page regularly. Continued use of our IPTV service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

This Privacy Policy was last reviewed and updated on May 30, 2026.
We are committed to transparency, data minimization, and your right to privacy.